Most orders are matched with a traveler within 72 hours. If you haven’t been matched with a traveler within this time, here are common reasons why an order hasn’t been matched with a traveler:
⦁ The item is too large or heavy to fit into a normal sized suitcase
⦁ The item isn’t allowed into your country. Learn more about what you can order on Portrs ⦁ here
⦁ The item is out of stock at your requested retailer
⦁ The item is no longer available at the price listed in the order form
Keep an eye out for messages from travelers. Before accepting your order, travelers may message you for further details if they have questions or if your item is out of stock or listed at a different price.
⦁ There aren’t enough travelers heading to your city during your requested delivery date
⦁ Your delivery date is too soon for travelers to meet
Try moving your delivery date to a future date. As travelers need to wait for your item to arrive before traveling, deliveries may take up to 3 weeks depending on the retailer or seller from which you requested your item.
What if I need to cancel my order?
You can cancel your order for a full refund any time before a traveler has been matched. Once you’ve been matched, your payment is held in escrow and only your traveler can cancel the order. You can learn more about canceling your orders here.
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