Congrats on placing your order through Portrs! Our community of travelers have been notified and you’ll be matched with a traveler soon. Here is some helpful information regarding what happens now:

 

  1. Your payment is held securely in Portrs’s escrow account until you confirm that you receive your item. Your order is protected by Portrs’s 100% money-back guarantee should you not receive your item.

  2. You will be matched with a traveler who will purchase and deliver your item. Your payment is not released to the traveler until you confirm delivery of your item!

  3. Use the Portrs Messenger, available on web and mobile, to coordinate delivery details with your traveler. You will receive emails and push notifications (if enabled) when you receive any new messages. Please keep an eye out in case your traveler has any questions about your order. You can learn more about communicating with your traveler here.

  4. Meet your traveler and receive your item! After you confirm delivery, we’ll transfer your payment to your traveler. Remember to meet in a public place. You can learn more about trust & safety here. Be sure to leave your traveler a rating. Our two-way rating system ensures that both shoppers and travelers have a positive experience with Portrs.